TIR Logix Terms of Service
These Terms govern the relationship between the provider of the TIR Logix software-as-a-service and the businesses that use it. The Service is offered to businesses only (B2B), not to consumers.
1. Parties and subject
The Service is provided by VZ Services legal form, company no. (ЕИК) number, registered office: address, Bulgaria, e-mail: [email protected] (the "Provider"). The "Customer" is the business that ordered and uses the Service. These Terms form part of every contract for the use of TIR Logix; where an individual offer or contract says otherwise, the individual terms prevail.
TIR Logix is a web-based fleet management system for road hauliers: trucks, routes, drivers, freight forwarders, costs and earnings per truck, invoices and financial reports (the "Service"). It is delivered as software as a service — the Provider hosts and maintains it, the Customer accesses it over the internet.
2. Provision of the Service
- Every Customer gets its own instance of the system with its own database at an address of the form company.tirlogix.com. Data of different customers is never mixed.
- The Provider develops the Service continuously. New features are added to the base plan at no extra charge unless expressly agreed otherwise. Material reductions or removals of functionality are announced at least 30 days in advance.
- Artificial-intelligence features (AI advisor, AI import, AI assistant — chat) are off by default and are activated only at the Customer's express request, after the Customer has been told which language-model provider processes the requests (see the Privacy Policy). The AI advisor is a premium add-on, charged separately.
3. Accounts, users and access security
- The Customer appoints an administrator who creates the other users and sets their permissions. The Customer is responsible for the actions of its users in the system.
- Usernames and passwords are personal. The Customer shall keep passwords confidential, not share accounts between persons, and notify the Provider immediately of any suspected unauthorised access.
- Temporary passwords issued by the Provider or by the administrator must be changed at first login; the system enforces this.
4. Demonstration and trial
The Provider may demonstrate the system with the Customer's own data (e.g. its spreadsheets) supplied for that purpose. If no contract is concluded within 30 days after the demonstration, that data is deleted. A trial period, where agreed, is described in the offer together with its length and conditions.
5. Prices and payment
- The fee is set in the offer accepted by the Customer, according to the size of the fleet and the scope of the Service: the base version (the ready-made system with an unlimited number of users, routes, costs and invoices) or a custom version (integrations, specific reports and modules). The initial import of the Customer's existing data (spreadsheets, registers) is free of charge.
- Fees are payable monthly in advance by bank transfer against an invoice, within 14 days of the invoice date. Prices are in euro; VAT is added as required by law.
- On late payment the Provider sends a reminder. If payment is not received within 14 days of the reminder, access to the Service may be suspended; if not received within 30 days, the contract may be terminated. The Customer's data is kept and handed over as set out in clause 10.
- Price changes are announced at least 60 days in advance and take effect from the start of a following month. A Customer who does not accept the change may terminate before it takes effect.
6. Term and termination
- The contract runs for an indefinite term. Either party may terminate it with one month's written notice (e-mail suffices) to the end of a calendar month, without penalty.
- Either party may terminate immediately for a material breach by the other party that is not remedied within 14 days of a written request.
7. Customer obligations
- To use the Service lawfully and only for its own business; not to resell it or grant access to third parties other than its employees and authorised persons.
- To enter accurate data and to be responsible for it. Invoices produced through the system are issued in the Customer's name and on its behalf; the Customer is responsible for their content, their tax treatment and compliance with applicable law, including numbering requirements.
- Not to take actions that endanger the security or operation of the system — attempts to access other customers' data, automated scraping, overloading, circumventing restrictions.
- Not to enter special categories of personal data (health, biometric data etc.) — the system is not designed for them.
8. Availability, support and backups
- The Provider aims at a monthly availability of 99.5 %, excluding scheduled maintenance and circumstances beyond its control (loss of connectivity, attacks, force majeure). System updates cause an interruption of about a minute and are carried out outside business hours where possible.
- Every Customer's database is backed up nightly; backups are kept for 30 days on the server and copied to a separate storage. Restores are performed at the Customer's request or after an incident.
- Support: by e-mail to [email protected] on business days, with a response within one business day. Bug fixing is included in the price. Consulting, training and custom development are agreed separately.
9. Data and data protection
The data the Customer enters remains the Customer's property. For the personal data in it the Customer is the controller and the Provider the processor. The conditions are set out in the Data Processing Agreement, which forms part of the contract. What the Provider does with the data of website visitors and customer representatives is described in the Privacy Policy.
10. Data on termination
- The Customer may download its data at any time through the export functions. Up to 30 days after termination it may also request a complete copy of the database (SQL) or a tabular export (XLSX), provided free of charge.
- 30 days after termination the Customer's instance and database are deleted; backups expire within a further 30 days. At the Customer's request deletion is carried out earlier.
11. Intellectual property
All copyright and other intellectual-property rights in the Service — the software, its source and object code, the database structure, design, user interface, documentation, the TIR Logix brand and every version of them — belong wholly and exclusively to the Provider. The Customer receives only a non-exclusive, non-transferable right to use the Service for the term of the contract and acquires no ownership in it.
The same applies to every feature, change, fix, enhancement, report, integration or other development created at the Customer's order, request or suggestion or with its participation — whether or not it was paid for separately, made for that Customer or based on its data and specifications. The copyright in such developments arises for and remains with the Provider, who may include them in the Service and offer them to other customers. The Customer uses them as part of the Service under this clause. A departure from this requires an express written agreement signed by both parties. Data the Customer enters into the system remains the Customer's property and is not covered by this clause.
12. Liability
- The Provider's total liability for damages under the contract is limited to the fees paid by the Customer in the 12 months preceding the event.
- The Provider is not liable for lost profits or indirect damages, for decisions taken on the basis of the system's reports, or for data loss caused by actions of the Customer's users.
- These limitations do not apply to intent or gross negligence, or where the law does not permit liability to be limited.
- The Provider is not a party to the Customer's relationships with its clients, forwarders, drivers or public authorities.
13. Confidentiality
Each party keeps the other party's business information obtained in connection with the contract confidential and uses it only to perform the contract. The obligation survives termination by 3 years.
14. Changes to these Terms
The Provider may amend these Terms by notifying the Customer by e-mail and in the system at least 30 days before they take effect. A Customer who does not accept the amendments may terminate before they take effect; continued use after that date counts as acceptance.
15. Governing law and disputes
Bulgarian law applies. The parties resolve disputes by negotiation and, failing that, before the competent court in Sofia, Bulgaria.
16. Contact
VZ Services legal form, company no. (ЕИК) number, registered office: address, Bulgaria, e-mail: [email protected].